- Deposit guarantee: A deposit will be required as a guarantee at the time of pick up. The corresponding amount will be determined by the rental company and will be retained on the credit card registered at the counter.
- Drivers license: You must provide a valid driver’s license.
- Credit cards: The reservation holder must have a valid credit card under his/her name. The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee. The following credit cards are accepted: Visa, MasterCard, Diners, American Express and/or Discover.
- Minimum age: The main driver must be at least 25 years old.
- Insurance: The rental car must count with insurance at pickup time before it can be released. Should you have your own personal insurance, you must verify with your insurance provider if the coverage can be extended to the rental. In case you do not have personal insurance, some rental companies offer the option to acquire this service directly at the counter for an additional cost. This option is subject to availability depending on the rental agency, rental location and car category.
No, the reservation holder must have a valid credit card under his/her name. The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee. The following credit cards are accepted: Visa, MasterCard, Diners, American Express and/or Discover.
The deposit amount may vary depending on the season, itinerary, and car category. This amount will be confirmed by the rental company at the time of pick up. The reservation holder must have a valid credit card under his/her name.The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee.
The deposit on the credit card will be released upon the return of the car. However, the funds may take up to 15 business days before they can be reflected on the account.
The credit card must be under the reservation holder’s name. Therefore, a friend’s or relative’s credit card may not be used for this purpose.
You may cancel your reservation using the following link: Cancel my Reservation
To modify your reservation for free, please contact our Customer Service Department.
- • Cancel your reservation for free before the pickup date and time registered on your reservation.
- • If you cancel after the pickup date and time recorded in your reservation, a 25% penalty will be applied to the prepaid amount.
- • If you do not use your reservation or fail to meet the rental requirements at the counter, a 25% penalty will be applied to the prepaid amount.
Rental companies such as Sixt, Alamo, National, Enterprise, Europcar, and Fox have flexible cancellation policies. We recommend reviewing the cancellation policy that applies to your reservation at the time of accepting the terms and conditions.
Your reservation includes all taxes and fees. Please keep in mind that some taxes and fees must be paid directly at the counter.
We have over 12,000 locations throughout the country, some of which are located at airports as well as at other locations throughout the city. For additional information, please visit our location section by clicking on the following link: Locations.
Not all rental companies offer a shuttle service. Please contact our Customer Service Department to verify if this service is available at your location.
Yes, most rental companies allow renters between the ages of 21-24 under the following car categories: Economy, Compact, Standard, Mid-Size, Full-Size and Mid-Size SUV for an additional cost.
Please note that in some states such as New York and Michigan renters of age 18 and over will be able to rent by paying an additional fee.
Our rates only include unlimited mileage.
Once you’ve signed the contract and the rental is in use, you will not be able to modify your reservation through Viajemos. Any modification desired must be requested directly with the rental Company.
